Stuck with a printer that won't cooperate? Our certified technicians diagnose and resolve any printer issue — WiFi drops, paper jams, driver errors, print quality problems — in minutes.
From HP to Canon, Epson to Brother — our experts are trained on every major platform. Click your brand to see dedicated guides.
Step-by-step troubleshooting for the most frequent printer problems — no tech background needed.
We've built a reputation on transparency, expertise, and genuinely solving problems — not just closing tickets.
Real feedback from real people — we let our results do the talking.
"My HP OfficeJet had been offline for two weeks. Called Global Print Assist and in 20 minutes the technician had it working perfectly. Incredible service — highly recommended!"
"Canon PIXMA kept saying 'cartridge not recognized' with brand new ink. Tech walked me through cleaning the contacts and it worked immediately. Saved me from buying a new printer!"
"Epson EcoTank driver installation was failing repeatedly. The team remoted in and solved it in 30 minutes. Very patient and knowledgeable team. Will use them again."
"Brother MFC-J995DW wouldn't print anything. Paper kept ejecting without printing. Turned out to be a corrupted driver. Fixed remotely in under an hour. Amazing!"
"The annual plan is worth every penny. I've had 3 different issues this year and every single one was resolved quickly. The team is patient and explains everything clearly."
"Print quality on my Lexmark was terrible — streaks everywhere. Technician guided me through the drum cleaning process and printhead alignment. Perfect prints now. 4 stars only because of wait time."
No hidden fees. No contracts. Just expert support at a price that makes sense.
Our experts write in-depth articles to help you get the most out of your printer.
Click any brand for dedicated troubleshooting guides, common error codes, and model-specific support.
Expert independent support for all HP models including OfficeJet Pro, DeskJet, LaserJet, ENVY, and PageWide series. Our technicians handle HP-specific issues daily.
⚠️ This is an independent third-party support service. Not affiliated with HP Inc. or Hewlett-Packard.
HP printers frequently show as "offline" after sleep mode or router changes. Solution: Go to Control Panel → Devices & Printers → right-click your HP printer → See what's printing → uncheck "Use Printer Offline". Also restart the Print Spooler service. Update HP Smart app and reinstall the driver package if the issue persists.
HP printers can lose WiFi after firmware updates or router resets. Use HP Smart app to reconnect. Navigate to your printer's Wireless Setup Wizard. If unavailable, use the WPS button method. Ensure both devices are on the same 2.4GHz band — HP printers often don't support 5GHz networks. Assign a static IP to prevent future drops.
HP firmware updates can block third-party cartridges. If using OEM HP ink and getting errors, remove the cartridge, clean the copper contacts with a dry lint-free cloth, and reinsert firmly. Check that all orange protective tape is removed. If error persists, try a different genuine HP cartridge to confirm if it's a hardware or cartridge issue.
Streaks and faded prints on HP printers are usually caused by clogged printheads or low ink. HP's printheads are integrated into the cartridges on many DeskJet/OfficeJet models — replacing the cartridge also replaces the printhead. For LaserJet models, run a cleaning page from Settings. Check drum and toner levels. Run Printhead Cleaning 2–3 times maximum to avoid wasting ink.
Driver conflicts are common after Windows updates. Use HP's official driver uninstall tool (HPPSdr.exe) to remove all HP software cleanly. Restart, then visit 123.hp.com to download the correct driver for your exact model and OS. During setup, select "Full Feature Software" for complete functionality including scanning. Disable Windows Defender temporarily during installation if blocked.
HP paper jams are often caused by overloaded trays or incorrect paper type. Power off the printer. Open all access doors (front, rear, duplexer). Slowly pull paper toward you — never perpendicular to the feed direction. Use a flashlight to find tiny paper scraps near sensors. In humid environments, fan paper before loading and use fresh, dry paper. Rollers may need cleaning with a damp cloth if jams recur.
Certified independent support for Canon PIXMA, imageCLASS, MegaTank, and MAXIFY series. We handle Canon error codes B200, 5100, 5B00 and all common Canon-specific issues.
⚠️ Not affiliated with Canon Inc. or Canon USA.
These Canon error codes usually indicate a printhead issue. For B200: remove all cartridges and the printhead. Clean printhead contacts with warm water and let dry completely. Reinstall and retry. For 5100: something is blocking the carriage — open the cover and check for paper debris or foreign objects. For 5200: hold STOP/RESET 5 seconds to clear. Many Canon PIXMA models have removable printheads — take advantage for deep cleaning.
Error 5B00/5B01 means the waste ink absorber pad has reached capacity. Canon's waste ink counter triggers this electronically. You can reset it using Canon's service tool (IJ Printer Utilities) or the Canon Support Tool. The physical pad can be replaced or a resettable external waste ink container installed. This is a common issue on PIXMA models after 2–3 years of use. Our technicians can perform remote reset for most models.
Canon error 6000 is often a "false jam" triggered by paper sensor fragments. Power off completely. Remove paper tray. Open rear access door. Use a flashlight to inspect the entire paper path for tiny paper scraps. Clean the paper sensors (small plastic tabs) by gently moving them and using compressed air. Close all doors firmly, power on. Hold STOP/RESET 5 seconds to clear the error code.
Canon Support Code 1403 means ink cartridge not detected. First, remove the cartridge and check for ALL protective materials — orange/blue tape on the bottom AND clear tape over electrical contacts. Clean copper contacts with a lint-free cloth. Clean printer contact pins inside. Reinstall firmly until you hear a click. Canon firmware updates may block third-party cartridges — use genuine Canon ink to confirm it's a cartridge vs. hardware issue.
Canon requires the IJ Network Tool for proper network detection — install this separately from the printer driver. After router changes, re-run the Wireless LAN Setup from the printer's menu. Canon printers separate printer and scanner drivers — scanning issues often require reinstalling scanner software independently. For network printing, Canon printers work best with static IP addresses assigned through your router's DHCP reservation.
Canon MegaTank ink level sensors are notoriously inaccurate. Always trust a visual inspection of the ink tanks over what the sensor reports. To reset: press and hold STOP/RESET 5 seconds. Run automatic ink charge from Maintenance → Ink Charge. MegaTank printers continue printing even with low ink warnings — sensor inaccuracy won't interrupt operation. Refill tanks when visually low, not when sensor triggers.
Independent support for Epson EcoTank, WorkForce, Expression, and SureColor series. We specialize in Epson ink pad errors, printhead clogs, and network reconnection issues.
⚠️ Not affiliated with Seiko Epson Corporation or Epson America.
Epson printers display "Ink pad is at the end of its service life" after a certain number of print cycles. This requires resetting the waste ink counter using Epson's Adjustment Program (service tool). The physical ink pad should also be replaced or cleaned. Our technicians can perform this reset remotely for most Epson WorkForce and Expression models. Without reset, the printer will refuse to print even if everything else is functional.
Epson printers are especially prone to printhead clogging when left idle for extended periods. Run a Nozzle Check first: Maintenance → Nozzle Check. If gaps appear in the pattern, run Head Cleaning. Repeat up to 3 times — excessive cleaning wastes significant ink. For severe clogs, use Epson's Power Cleaning (WorkForce models) or carefully clean the printhead manually with warm distilled water. Regular printing (at least weekly) prevents future clogs.
Epson printers often lose network connection after router upgrades or SSID/password changes. Go to Setup → Wi-Fi Setup → Wi-Fi Setup Wizard on the printer panel. Epson recommends using the 2.4GHz band for reliability. After reconnection, update printer firmware via Epson Software Updater. Assign a static IP via your router's settings to prevent future disconnections. The Epson Connect service also enables cloud printing when local network issues occur.
Ink smearing on Epson EcoTank models usually indicates incorrectly installed cartridges or a clogged printhead. Verify all ink tank caps are closed securely and no air bubbles are present in the lines. Run a cleaning cycle. Check that paper type settings match your actual paper — mismatch causes wet ink on output. Allow prints to dry completely before stacking. For photo printing, use Epson-recommended paper for best results.
Epson driver conflicts often occur after Windows updates. Uninstall all Epson software via Programs & Features. Use Epson's Printer Driver Uninstall utility for complete removal. Restart your PC. Download the latest driver from epson.com using your exact model number. For scanning, install Epson Scan 2 separately — many users install only the print driver and wonder why scanning fails. Epson's Scan-to-Cloud features require Epson Connect registration.
Epson paper feed issues are often caused by worn rollers or incorrect paper guides. Fan a stack of paper before loading to prevent multiple-sheet feeds. Adjust guides to match paper size exactly — not too loose, not too tight. Clean rollers by dampening a lint-free cloth with water and running it along the roller surface. If feeding issues persist, the paper feed roller kit may need replacement. Our technicians can order and guide installation for all Epson models.
Independent support for Brother MFC, DCP, and HL series. Brother printers are reliable but have specific network sensitivity and drum unit maintenance needs we handle daily.
⚠️ Not affiliated with Brother Industries Ltd. or Brother International Corporation.
Brother printers are particularly sensitive to network changes. After any router change, re-run Setup → Network → WLAN → Setup Wizard from the printer menu. Brother recommends positioning the printer within 3 meters of the router with no walls in between for initial setup. Use a wired Ethernet connection for critical office environments. Brother printers work well with static IP assignment — set this in the printer's Network menu under BOOT Method.
Brother laser printers separate the drum unit and toner cartridge. When replacing toner, the drum unit counter doesn't automatically reset — you must manually reset it by holding the control panel button while reinserting the drum. "Replace Drum" warning appears after ~12,000 pages. After replacing the drum unit, reset counter: Open front cover → press and hold OK for 2 seconds → press ▲ to confirm reset. Clean the drum corona wire monthly for best print quality.
Brother printers are sensitive to uneven paper stacks and misaligned guides. Fan paper thoroughly and load it perfectly aligned. Brother laser models with bypass trays need manual feed slot guides set precisely to paper width. For paper jams in the duplexer, power off and open the duplexer access flap on the rear. Check around the drum unit and toner area for paper fragments. Clean rollers with a dry cloth — Brother rollers should not be moistened as this can cause slipping.
Brother provides separate drivers for printing and scanning — always install the "Full Driver & Software Package" rather than individual components. Use Brother's "Uninstall Tool" before reinstalling. For Mac users, ensure macOS compatibility before downloading — Brother releases macOS updates separately from Windows drivers. If printer is detected but won't print, check that the correct IP address is configured in the driver — Brother's IP can change if DHCP reassigns.
Grinding or loud noises during printing usually indicate paper feed problems or a debris-obstructed paper path. Power off and carefully inspect all paper feed rollers and gears for foreign objects. Check that paper is loaded correctly and not exceeding the maximum tray capacity. Unusual grinding when printing the first page after idle usually indicates the fuser warming up — this is normal. Persistent grinding suggests worn rollers needing professional replacement.
Brother DCP-T300 and similar models use blinking patterns to indicate error type. A solid red light usually means out of ink. Blinking red 4 times = print jam. 2 blinks = front cover not closed. 3 blinks = paper size mismatch. For ink errors: open ink access cover, remove and reinstall all ink cartridges. Verify the machine is on a flat surface — tilting causes ink flow errors. If lights continue after ink replacement, a power cycle (unplug 30 seconds) often resolves the issue.
Independent support for Lexmark C, CS, CX, MS, and MX series. We handle Lexmark-specific error codes, toner cartridge detection, and network configuration issues.
⚠️ Not affiliated with Lexmark International Inc.
Streaks on Lexmark laser prints usually indicate a dirty imaging drum or low toner. Access Settings → Reports → Print Quality Pages for a detailed diagnostic. Run a drum cleaning cycle from the Maintenance menu. Check the imaging unit for damage — Lexmark's high-volume imaging units last 100,000+ pages but can develop coating damage earlier if non-OEM toner is used frequently. Replace imaging unit if cleaning doesn't resolve streaks.
Lexmark enterprise printers use a built-in web interface (Embedded Web Server) accessible via the printer's IP address. Use this to configure static IP, manage print queues, and update firmware remotely. For initial WiFi setup: Settings → Network/Ports → Wireless → Wireless Setup Wizard. Lexmark printers support both 802.1X authentication and WPA2 Enterprise for corporate networks — our technicians can configure these security protocols remotely.
Lexmark's Universal Print Driver (UPD) supports all Lexmark laser models and simplifies fleet management. Download from lexmark.com specifying your OS. For network-connected printers, use "Add a printer" → add by IP address. Lexmark Print Management software is required for tracking and secure print release on enterprise models. If the driver fails, check that ports 9100 (print) and 161 (SNMP) are open in your firewall.
Lexmark high-capacity trays require paper to be loaded precisely — improper paper size sensing causes repeated jams and incorrect page sizing errors. Check that tray size guides click into position for the paper size being used. Lexmark CX and MX series have a paper narrow sensor that triggers if paper isn't perfectly centered. Run a paper path test page from the maintenance menu after clearing jams to confirm full resolution.
Independent support for Samsung Xpress, MultiXpress, and SCX series. Note: Samsung's printer division was acquired by HP in 2017 — we support both legacy Samsung and HP-rebranded Samsung printers.
⚠️ Not affiliated with Samsung Electronics Co., Ltd. or HP Inc.
Samsung Xpress printers use the Samsung Easy Printer Manager for network configuration. Press WPS button on printer and router simultaneously for one-button WiFi setup on supported models. For manual setup: Settings → Network → Wireless → WLAN Settings. Samsung Easy Printer Manager (Windows) or Samsung Easy Document Creator (Mac) includes a Network Scan function to locate the printer on the network.
Since HP acquired Samsung's printer business, driver support has been maintained through HP's website. Search for your Samsung model on hp.com/support to find updated drivers. Samsung Unified Linux Driver is available for Linux users. For Windows 10/11, Samsung's Universal Print Driver (Samsung UPD) covers most models. If your Samsung model is very old (pre-2010), drivers may only be available through third-party archives.
Detailed step-by-step guides for every common printer problem. Click any guide to expand the full walkthrough.
Complete WiFi troubleshooting for all brands — works for HP Smart, Epson Connect, Canon IJ Network Tool, and Brother iPrint&Scan.
Read Full Guide →Safe paper jam removal for Canon, Epson, HP, Brother, and Lexmark — including duplexer jams, false jam errors, and ghost jams.
Read Full Guide →Fix cartridge errors on HP, Canon, Epson, and Brother — including issues with third-party ink blocked by firmware updates.
Read Full Guide →Resolve driver conflicts, incomplete installations, and Windows/Mac compatibility issues for all major printer brands.
Read Full Guide →Fix blurry text, faded colors, streaks, banding, and smearing — with brand-specific printhead and drum cleaning procedures.
Read Full Guide →Permanently fix the "printer offline" error on Windows and Mac — covering spooler issues, default printer settings, and port conflicts.
Read Full Guide →All plans include our 30-day money-back guarantee. Cancel anytime. No hidden fees.
💳 All payments processed securely via Stripe & PayPal. | 🔒 SSL encrypted checkout. | 🔄 30-day money-back guarantee on all plans.
Expert articles written by our certified technicians to help you get the most from your printer.
Multiple ways to reach our independent support team. We're available 24/7 — no appointment needed.
Global Print Assist ("we," "us," or "our") is committed to protecting your privacy. This policy describes how we collect, use, and protect your information.
Information We Collect: Name, email, phone number, printer model, and issue descriptions submitted via our contact form or during support sessions. Remote session logs when you grant access. Payment information processed by Stripe/PayPal (we never store card details).
How We Use Your Information: To provide technical support, contact you regarding your support ticket, process payments, improve our services, and send service-related communications.
Data Security: All data is encrypted in transit (SSL/TLS) and at rest. We maintain SOC 2 compliance and conduct regular security audits. We do not sell your personal data to third parties.
Your Rights: You may request access to, correction of, or deletion of your personal data at any time by contacting privacy@globalprintassist.com.
By using Global Print Assist services, you agree that: (1) We provide best-effort third-party support and cannot guarantee resolution of all issues. (2) You grant us permission to remotely access your device during support sessions only. (3) We are not liable for any damages resulting from printer malfunction. (4) Services are for personal and small business use only unless otherwise agreed.
All plans include a 30-day money-back guarantee. If you're not satisfied within 30 days of purchase, contact us for a full refund — no questions asked. Monthly subscriptions can be cancelled anytime; cancellation takes effect at the end of the billing period. Refund requests: refunds@globalprintassist.com.
Last updated: February 2026. Global Print Assist — Independent Third-Party Printer Support